Refund & Return Policy

At Luxury Hair and Timeless Beauty, we take pride in offering premium-quality products. We understand that sometimes issues may arise, and we’re here to make the return and refund process as smooth as possible—within fair and transparent guidelines.

When Can You Request a Refund or Return?

You may request a refund or return only under the following conditions:

Item Arrived Damaged

A clear video of the damaged item must be provided as proof.

Product Has Poor Quality

The product must be unopened, untampered, and in its original packaging. A video showing the untouched product along with a brief explanation is required.

How Our Return Process Works

Step 1 – Contact Us:

Email us at [insert your customer service email] within 7 days of receiving your order. Please include:

Step 2 – We Contact the Supplier:

We will reach out to our supplier (e.g., Walmart) and request a prepaid return label on your behalf.

Step 3 – You Receive the Return Label:

Once we receive the label from the supplier, we’ll send it to you via email. Simply print and attach it to your return package.

Step 4 – Return the Product:

Drop off the return package at the designated shipping location provided.

Step 5 – Refund Issued:

After the supplier confirms receipt and approval of the returned item, we will issue your full or partial refund within 5–10 business days.

Non-Refundable Situations

Unfortunately, we are unable to process refunds or returns under the following conditions:

Need Help?

Feel free to reach out to us at timelessbeauty911@gmail.com Our support team is here to assist you.

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